At Timeless Vault, customer satisfaction is important to us. Please read our Return & Refund Policy carefully.

We only accept returns or provide refunds if the product received is damaged upon delivery.

To be eligible for a return or refund:

• The damaged item must be reported within 48 hours of receiving your order.
• Clear photos or videos showing the damaged product and packaging must be provided as proof.
• The item must be unused and in its original packaging.

Once your request is reviewed and approved, we will arrange a replacement or process a refund accordingly.

Please note:

• We do not accept returns or refunds for change of mind, incorrect orders placed by customers, or normal wear and tear.
• Refunds, once approved, may take several business days to appear depending on your payment provider.

For return or refund requests, please contact our support team with your order number and proof of damage.

Thank you for shopping with Timeless Vault.